If you are not satisfied with your purchase, you have 14 days from the date you received your order to return the purchased products.
How to make a return
1. Send an email to firstname.lastname@example.org indicating the details of your order and the items for which you want to return;
2. You will receive a confirmation email containing the return form to be included in the package and instructions for shipping.
3. Insert the fulfilled return form in the package together with the product (s) to be returned and send it to:
PVS Services Italia s.r.l.
Strada A di Gainago 2/A, Località Gainago – 43056 Torrile (PR) - Italia
Whenever you request a return, you will need to make sure of the following:
- The return of the purchased products must respect the deadline of 14 days.
- The products must not have been worn or washed, and must not have undergone modifications.
- The products must bear all the original labels, which must not have been removed, and must be placed in the original packaging, including the Luca Grossi box.
Shipping costs are at your expense and all returns are under your responsibility until the parcel reaches our warehouse. Always make sure you have the shipping tracking number and keep a copy of your proof of shipment.
The return will be managed within 10 working days from the date of delivery to our warehouse. All returned products will be refunded on the payment method used for the purchase or by bank transfer, net of any taxes or import duties, in the shortest possible time and in any case within 14 days from the date on which the package returned to our warehouse.